Cork
North Main Street. Cork.  021 4279595

Terms And Conditions Of The Gate Cinemas – Gate Cork North Main Street, Mallow, Midleton.

1. Certificates of movies are the law. You will be asked to provide photo ID and/or your date of birth if it is thought you are not the required age. It is at the staff members’ discretion to allow you to the movie. If the staff member suspects you are not the required age, you may choose another movie for the suitable age provided the staff member is treated amicably after refusal, otherwise you may be denied entry to the cinema.

2. Students must show a valid student card.

3. Carers must show a valid carers card and supporting photo ID. Cardholders can obtain one complimentary ticket when accompanying a paying customer who is dependent on you as carer and only the card owner shall be entitled to use it.

4. Those acting in an unruly fashion before entering the movie screen may be asked to leave or refused entry to the movie.

5. Those who are of disturbance to other customers (excessive talking, excessive laughing, constant mobile phone use) in the movie theatre will be asked to leave without refund.

6. Person/persons asked to leave the cinema due to unruly/abusive behaviour are not the responsibility of the cinema.

7. We ask all customers to act with due care while on the cinema premises.

8. Alcoholic beverages are not allowed on the cinema premises, if you are found to have alcohol in the movie theatre, you will be asked to leave without a refund.

9. If a person has been asked to leave the cinema on a previous occasion due to unruly/abusive behaviour, entry to the cinema on another occasion is not guaranteed.

10.All children under 10 years old must be accompanied by an adult (over 18), children are requested to remain in their seats for the movie screening to avoid the disturbance of other customers.

11.You must have your ticket available for inspection at all times.

12.The movie week runs from Friday – Thursday so all listings are different each Friday.

13.All personal belongings are brought to the Gate Cinemas at the owners risk, we do not accept responsibility for belongings lost, broken or mis-placed.

14.If a breakdown should occur during the screening of a movie, a choice of another movie will be offered if the time frame allows it or a complimentary pass will be issued.

15.If overcharging/ twice charging occurs, a statement of account must be provided to the cinema as proof, then a full refund will be made.

16.A refund will not be given if the movie is of personal dislike to you.

17.If a booking has been made on the website or over the phone by credit card, at least 3 hours’ notice must be given to the cinema if you cannot attend the movie, otherwise the full amount of the original booking will be charged to your credit card.

18.If a booking has been made through a cash transaction in the cinema, at least 3 hours’ notice must be given if you cannot attend the movie, the tickets must be handed back to the cinema.

19.A refund will only be given at the cinema with a valid ticket.

20. Should you have any complaint, we do recommend that you bring it to the attention of the duty manager on the day of your visit or by email within 7 days of your visit with proof of purchase.

21.Hot food i.e. fast food, pizza may not be consumed in the cinema theatre due to the odour it creates for other customers.

22.For the comfort and safety of all customers, E-Cigarettes may not be used anywhere on the premise.

23.We try to accommodate babies (2 years or under) in the Gate Cinemas free of charge. Please note, babies will only be admitted into G, PG and 12A certificates. We ask you to respect other customer's enjoyment of the film and in the event your baby becomes distressed we ask you to leave the screen. Should we receive notification that customers are becoming disturbed due to your child's distress you may be asked to leave the screen. For a baby which will be in your arms or on your lap, there is no charge. However, should your child require a seat there will be a charge of a child ticket.

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